This week I’m duty officer; I was supposed to take my turn over Labor Day weekend, but had to switch because Ginny was only a month old then and I was still on sick leave. Basically, if you’ve been assigned the duty phone over a holiday, the only people that are going to switch with you are the ones with a bigger holiday. Not only was this week Thanksgiving, but Monday is Bonifacio Day, so the Embassy doesn’t reopen till Tuesday. The duty officer is the person the embassy operator rings if an American citizen calls with an emergency after hours. Under most circumstances, it’s an exercise in saying “no” to people nicely. Can I get a passport tonight so I don’t miss my flight tomorrow morning? No, there aren’t any after hours passport services here. Can the embassy represent me legally? No, sorry, but I have a list of lawyers I can send you. If someone gets arrested locally, I’ll need to go visit them and there are a few other kinds of cases that would require action, but hopefully none of those will happen (knock wood, etc.)
Sometimes American Citizen Services work reminds me of doing tech support for my old employer; most customers understood that we were really trying to fix their problems as best as we could, but others seemed to think there was a switch somewhere that was labeled “Static on John Smith’s Phone Lines” and it was malice or incompetence that was keeping me from turning it off. There isn’t really a cavalry of humanitarian miracle workers behind the embassy gates ready to swoop down and solve problems overseas, and I’m not withholding their services from you just to be contrary. Really, I promise! Yes, the U.S. military can have an injured soldier airlifted from Baghdad to Germany in 8 hours and perform miraculous lifesaving surgery when the soldier arrives, but if a tourist gets sick or injured while overseas, he has to pay his own doctor bills and medevac charges. And unless you are well enough to sit up in an economy class seat on a regular flight, that medevac is going to be EXPENSIVE. Like, at least new car expensive, nice new car expensive, maybe even house expensive depending on where you are and what services you need in flight. And if you are in a foreign country and think if things get really bad, you can always call the embassy and a team of well-trained professionals will come to your location in an air-conditioned helicopter to bring a layer of American-style justice complete with the Bill of Rights, or maybe airlift you out? No, sorry, you’ll just get me on the phone telling you I have a list of lawyers I can fax you.